So once we understand the term we need to go back to our organisation and understand what process(es) we have in place that already satisfy the requirements. The more we use terms like Management Review, Management Representative and, my personal favourite, Product Realization in both work conversations and management systems documents the further we take these systems away from the people that matter - the users. But here’s the rub - it is not the place for standard users and in particular quality professionals to continue to use these terms in their daily life. Now I understand the need for standard terms and for ISO to define these terms so that users of these standards have a common understanding. My earnest friend was of the opinion that Management Review was something new and special - perhaps invented by those wise people in ISO - when it is in fact merely a term for planning and monitoring - activities that responsible businesses have been doing for years. Let’s just say the conversation was a little heated in places and that lead me to write this piece for QW. I was in a discussion with a very earnest young man recently and one of the topics we covered was Management Review as part of his ISO 9001 quality management system. The article is dated, referring to the 2000 edition of ISO 9001 and to Product Realization, but the thoughts are still relevant today. Due to the LinkedIn word limitations, I am reproducing it here. 50-51.Recently, on the CQI LinkedIn page, I came across a post asking about an article I wrote many years ago for the CQI's Quality World magazine.
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